Traveller Long Distance membership


Best Value Breakdown membership for horseboxes

(This membership is not for Commercial Operators or Self Drive Hire Companies
– Please call T: 01300 348 997 for assistance with our range of Commercial breakdown memberships)

Key Benefits:

  • Roadside Assistance for Breakdown or Tyre Failure
  • Horse Transportation anywhere in the UK
  • Long Distance Horsebox Recovery
  • Livery

This Membership does not provide assistance at the place where the box is normally kept or within 1 mile of the place it is normally kept. Buy our Traveller Plus Membership to include these benefits.

Please enter the following information in order to purchase your membership:
(* indicates a required field)

Please enter Horsebox registration number
Please enter date of first registration
Please enter Horsebox make / model
Please enter the gross vehicle weight of your horsebox.
Please enter the Horsebox colour
Please enter address where horsebox is kept
Please tick to confirm that you understand and accept that your membership will start 24 hours after payment is received.
Please tick to confirm that you are over 18 years of age
Please confirm that you give permission to Equine Rescue Services Ltd. to store and process the personal data you have just provided, for the purposes of membership and breakdown and recovery services


Best Value Traveller Long Distance membership for horseboxes
(This membership is not for Commercial Operators or Self Drive Hire Companies
– Please call T: 01300 348 997 for assistance with our range of Commercial breakdown memberships)

The Benefits:

  • Just ONE Call
    Just one telephone call into our control room will source all the assistance you need.
  • Fresh UK wide Horse Transportation
    Fresh horse transport to take your horses home, or to any other destination in the UK, if roadside repair of your horsebox is not possible
  • Long Distance Horsebox Recovery
    Recovery of horsebox to any destination within the UK
  • Incident Management
    A dedicated control centre co-ordinating all emergency and rescue services, providing that essential personal service for you and your horse
  • Roadside Assistance
    Callout and attendance of a mechanical agent for breakdown & tyre failure of your horsebox
  • Livery
    Overnight accommodation for horses, drivers and grooms if onward transport is not practical

In addition, veterinary support, farrier referral, and slaughter/carcass services can be provided on a pay-on-use basis.

T's & C's

Conditions Specific to Traveller Membership

In addition to the General Terms and Conditions (see below) the following applies specifically to your Traveller membership.
Vehicle Assistance
In the event that the Eligible Vehicle is immobilised as a result of a breakdown, puncture you may call for the following assistance:
• Call Out of a repairer or tyre specialist to provide roadside assistance.
• When repairs by the roadside are not practicable, the Eligible Vehicle will be recovered to a single destination normally the nearest agreed approved garage or “Home”, whichever is the nearest.
Horse Assistance
• When repairs by the roadside are not practicable, replacement horse transport to a single destination of your choice, or
• If repairs are practicable but cannot be completed the same day, necessary overnight livery for the horse(s) or pony(s) and any necessary Bed & Breakfast accommodation for you and one other vehicle occupant.
Conditions of Traveller
• Assistance for incidents occurring at or within one mile of “Home” is not provided.
Conditions of Traveller At Home
Traveller At Home provides all the benefits of Traveller Membership plus the following:
• Call out of a repairer or tyre specialist to mobilize the Eligible Vehicle at “Home”. This is a “get you going service”. If we are unable to do this we will recover the Eligible Vehicle from “Home” to the nearest agreed repair facility. Replacement horse transport is not provided at “Home”.
Conditions of Traveller Long Distance
Traveller Long Distance provides all the benefits of Traveller Membership plus the following:
• The restriction of recovery of the Eligible Vehicle to an agreed repairer or “Home”, whichever is nearest, is lifted. The Eligible Vehicle will be recovered to a single destination of the member’s choice.
Conditions of Traveller Plus
All the benefits of Traveller membership including, “At Home” and “Long Distance Recovery” plus the following:
• In the event of a breakdown whilst carrying horses, emergency horse transport will automatically be placed on standby.
• The entitlement to overnight accommodation is upgraded to 4 Star accommodation, where practicable.

General Terms & Conditions

General Terms 2
General Conditions 3
Membership 3
Vehicles and Breakdowns 3
Horses 4
Conditions Specific to Your Membership ………………………………………………………………………………5

General Terms

We are:
Equine Rescue Services Ltd

Our Registered Office is:
Retro House, Unit 6d Parkway Farm Business Park, Poundbury, Dorchester, Dorset DT1 3AR

The person named in the schedule who is the registered owner of the Eligible Vehicle, or a person with the permission of the registered owner.

Eligible Vehicle:
The horsebox or horse trailer which is recorded in the schedule.

Your membership lasts for one year from and inclusive of the date specified in the Schedule.

Your membership is valid upon payment of our annual membership fee.
Upon renewal of your Equine Rescue Services membership, the services that you receive will be those set out in the Terms of Membership current at the time of such renewal. To qualify, vehicles must be registered to you and specified in the schedule together with no more than two named drivers (grooms) if applicable. If you change your vehicle during your membership year you must inform Equine Rescue Services in order for your new vehicle to qualify for assistance.
Law and Jurisdiction:
Your Equine Rescue Services Membership is governed by the laws of England.
The assistance service which is operated by Equine Rescue Services and by any authorised employees or agents operating on behalf of Equine Rescue Services.
Territorial Limits:
The United Kingdom.
Period of Membership:
12 Months from the commencement date shown in the Schedule.
The sudden and unforeseen failure of the Eligible Vehicle, whilst in use, caused by mechanical or electrical defect, therein causing such vehicle to be immobilised.
The address last notified to us as the place where the Eligible Vehicle is normally kept within the territorial limits.
The Service:
Equine Rescue Services provides the following services:
• Call out and roadside assistance
• Horsebox and trailer recovery
• Emergency horse transport
• Overnight livery and accommodation for you and your groom
Assistance not covered by the terms of your membership will be provided but the Member will remain responsible for all charges resulting from the provision of such assistance, i.e. Veterinary Support, Farrier Referral and Slaughter / Carcass removal. We will bill you retrospectively for all costs including call-out, labour, replacement parts and other materials.
General Conditions
1. You are not entitled to service under this membership within the first 24 hours of affecting your membership.
2. We will give service provided you have paid your membership subscription and do not owe us any money.
3. You must declare all material facts which are likely to affect the terms of your membership.
4. We will not make a refund if you cancel your membership during the membership year, except if you have cancelled within the first 14 days from inception of your membership, and only providing you have not used our services.
5. You must produce a valid membership number or proof of identity to use our services. If these are not available we may refuse service or make a charge.
6. You must notify us immediately of any changes in the details you provided at the start of your membership.
7. You will be required to reimburse to us within 30 days from date of our invoice for any costs or expenses paid out on your behalf. Failure to do so may affect your ability to access the service.
8. If you fail to pay any outstanding fees, under the terms of membership we will take legal action against you to recover the funds. Interest will be added monthly, in line with Her Majesty’s Court Service, HMCS.
9. Vehicles being used under a standard or international operator’s licence and trailers or horseboxes exceeding: (i) 24 tons gross vehicle weight and (ii) 35 years of age from the date of first registration are not eligible under a standard membership, and would be charged at one of the premium membership rates.
10. If you believe you have grounds to register a complaint regarding a service that we have provided, you must register the complaint with us within fourteen days of the date of the incident. Letters must be addressed to “Customer Services, Equine Rescue Services Ltd, Retro House, Unit 6d Parkway Farm Business Centre, Poundbury, Dorchester, Dorset DT1 3AR.”
11. We reserve the right to refuse renewal of a membership.
12. Your telephone calls to and from us may be monitored and recorded as part of our training and quality assurance program. This complies with OFCOM regulations.
Vehicles and Breakdowns
1. Equine Rescue Services will arrange and pay reasonable costs for roadside assistance and/or recovery of the Eligible Vehicle. The cost of parts, tyres, oils and materials remain the responsibility of the member and will be charged retrospectively by Equine Rescue Services. You will not/cannot be charged at roadside.
2. The Eligible Vehicle must be kept in a roadworthy condition. They must be maintained in accordance with the manufacturer’s recommendations and must be serviced regularly. We retain the right to request proof of servicing.
3. An informed decision of either roadside repair or recovery will ultimately be made by the Service Centre.
4. We retain the right to request proof that faults which have given rise to previous incidents during the current membership year have been rectified
5. We will take legal action against anyone who uses our services dishonestly.
6. Our employees and contractors will use reasonable skill and care when providing the service.
7. We will not be responsible for any consequential loss in connection with an incident, however it is caused.
8. Tyres must be maintained in accordance with the law and the manufacturer’s servicing guidelines.
9. Following a tyre blow out, normally a new tyre will be fitted unless you specify that you require your own spare tyre to be fitted. However, there may be circumstances in which a new tyre must be fitted, e.g. for safety reasons such as on a motorway.
10. New tyres are charged out at a premium rate. You may also be charged for parts associated with tyre replacement and disposal of used tyres. We recommend you carry a spare wheel and tyre.
11. The prices of parts/tyres that are given at roadside or on the phone by our staff or contractors at the time of the breakdown are estimated prices only and cannot be guaranteed.
12. A garage/specialist undertaking work on your instruction, and which is not covered under your membership, will be deemed to be acting as the agent for you. Equine Rescue Services will only pay for services provided by ourselves unless prior authority has been obtained.
13. All workshop labour is payable by the member.
14. Following a Road Traffic Collision, Fire, Theft, or external damage, ie wing mirrors, we will provide you with assistance but we will invoice you retrospectively. We may agree to invoice your insurance company directly.
15. Repairs carried out at the roadside are considered to be a temporary repair; a permanent repair must be carried out as soon as possible.
16. If a prohibition notice has been issued on the vehicle, any assistance required, whether as a direct result of the prohibition order, or thereafter, will not be provided under this membership. Assistance can be provided at your expense and we will invoice you retrospectively.
17. Attendance at, or recovery from, trade premises, MOT or VOSA Test Stations is not covered under this membership.
18. Breakdowns which are considered to have been caused by human error (e.g. adding incorrect fuel, running out of fuel, being bogged or ditched, loss of keys, keys locked in the vehicle and isolator not being used) are not covered under this membership. Assistance can be provided at your own expense and we will invoice you retrospectively.
19. If we are called out repeatedly for the same fault and you cannot provide proof that sufficient action has been taken to rectify the fault, we retain the right to charge you the full cost of the repeat incident.
20. You will have to pay any toll, ferry fees, congestion and emission charges.
21. Assistance for incidents caused by any wilful or negligent act by the Member is not provided, eg radio or lights left on, etc.
22. Assistance to vehicles immobilized, temporarily or otherwise by flood, snow, sand or mud is not covered by this membership.
23. You must take all ordinary and reasonable precautions to prevent or minimize any loss, damage or breakdown covered under this membership.
1. Equine Rescue Services will arrange and pay reasonable costs for the onward transportation of you and your horse(s) or pony(s), to a single destination of your choice.
2. We reserve the right to refuse to transport horse(s) or pony(s) if a valid horse passport is not being carried or that if in the opinion of our incident managers or contractors a horse or pony is unfit to be transported safely for whatever reason or if DEFRA have restricted the movement of horses at any given location at the time of the incident.
3. Your horse(s) or pony(s) are only eligible for onward travel if the registered vehicle they are being carried in breaks down and cannot be repaired at the roadside within a reasonable time.
4. It is your responsibility to ensure that Equine Rescue Services, or its contractors, are aware of any special requirements or instructions relating to the loading and transportation of your horse(s) or pony(s) prior to their movement.
5. In the unfortunate event that the member has been injured or hospitalized as a result of a riding accident or road traffic accident and are unable to continue with their journey, Equine Rescue Services will arrange and pay reasonable costs for the transportation of your horses(s) or pony(s) to a single destination of your choice.